shipping policy for our customer

At NovexTech Store, we are dedicated to ensuring your orders are delivered in a fast, secure, and reliable manner. Please review our shipping policy below for full details on how we handle deliveries.

  Order Processing

• Orders are processed within 1–3 business days after payment confirmation
• Orders placed on weekends or public holidays will be processed on the next business day
• Once your order is processed, you will receive a confirmation email with your order details

  Shipping & Delivery Time

We aim to deliver your orders as quickly as possible:

• Within City (Same Location): 1–3 business days
• Nationwide Delivery: 3–7 business days
• International Orders (if available): 7–15 business days

Please note that these are estimated delivery times and may vary depending on your location and logistics conditions.

  Shipping Fees

• Shipping costs are calculated at checkout based on your delivery location
• We may offer free shipping on selected products or promotional periods
• Any additional customs or import duties (for international orders) are the responsibility of the customers.

  Tracking Your Order

• Once your order has been shipped, atracking number will be sent to your email or phone number
• You can use this tracking number to monitor your order status in real time

  Incorrect Address Disclaimer

Please ensure all shipping details are accurate before placing your order.

NovexTech Store will not be responsible for:

• Delays or losses caused by incorrect or incomplete addresses
• Delivery issues due to unreachable phone numbers

  Delivery Attempts

Our delivery partners may attempt delivery2–3 times. If unsuccessful:

• The package may be returned to us
• Additional shipping charges may apply for redelivery

 Order Changes & Cancellations

• Orders can only be modified or canceled within 12 hours of placement
• Once an order has been shipped, it cannot be canceled

   Delayed Shipments

While we strive for timely delivery, delays may occur due to:

• High demand or peak seasons
• Weather conditions
• Courier or logistics issues

We appreciate your patience and understanding in such situations.

   Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

• Please contact us within 48 hours of delivery
• Provide your order number and clear evidence (photos if applicable)
• We will investigate and offer a replacement or solution where necessary

shipping policy for our customer,We deliver across Australia with reliable, tracked shipping options. Standard delivery typically takes 5–10 business days. Express options are available for faster arrival. All orders are carefully packaged to ensure your tech gadgets and wellness devices arrive in perfect condition. Shipping costs are calculated at checkout based on your location and chosen delivery method. For international inquiries, please contact our support team