return & exchange request.....

Return & Exchange Request

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or exchange under the following conditions:

Eligibility for Returns & Exchanges

• Items must be returned within 7–14 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Used or damaged items not caused by us.
• Items marked as final sale.
• Personal care products (if opened or used).

How to Request a Return or Exchange

1. Contact our support team with your order details and reason for return.
2. Our team will review your request and provide instructions.
3. Once approved, ship the item back to the provided address.

Refund Process

• After receiving and inspecting the item, we will notify you of the approval status.
• Approved refunds will be processed within 3–7 business days to your original payment method.

Exchange Policy

• If you received a defective or wrong item, we will gladly exchange it at no additional cost.
• return & exchange are subject to product availability.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

For further assistance, please contact our support team. We are always here to help!